Return and Refund Policy for Pacivionex

Introduction

At Pacivionex, we are dedicated to providing a transparent and professional experience for every individual who chooses our automated relaxation equipment. Our operations in Singapore are governed by the Consumer Protection (Fair Trading) Act and the Sale of Goods Act , ensuring your rights are upheld throughout the purchasing cycle.

This policy outlines our commitment to resolving issues regarding damaged or incorrect items with efficiency and clarity. Please note that our services are provided exclusively within Singapore, and all policies are designed to comply with local regulations and global digital standards.

Step 1: The Window

Your eligibility for a return begins the moment the product is successfully delivered to your doorstep in Singapore. We offer a 30-day window from the date of delivery to initiate a request for a return or refund. This duration allows you sufficient time to set up and inspect your equipment to ensure it meets the required functional standards.

Requests made after this 30-day period cannot be accommodated, as we must maintain a structured logistical cycle to serve all our patrons effectively.

Step 2: Validation

To maintain the integrity of our operations and provide a fair environment, we have established clear criteria for return eligibility.

• Eligible Reasons: Returns are strictly reserved for instances where the product arrives in a damaged state or if the item delivered does not match the model you ordered.
• Exclusions: We do not entertain returns, exchanges, or refunds based on a change of mind. We encourage you to review your selection thoroughly before finalizing your purchase, as once an order is dispatched to our logistics partners, it is considered a firm commitment.
• Restocking Fees: We believe in complete transparency; therefore, we do not apply any restocking fees for valid returns.

Step 3: The Process

If you identify a valid reason for a return, the process begins with direct communication with our support team.

• Email Contact: Send a notification to contact@pacivionex.com within the 30-day eligibility window.
• Evidence Submission: To facilitate a swift resolution, please include your order number and clear photographic evidence of the damage or the incorrect item received.
• Initial Review: Our team, available Monday to Friday from 9 AM to 5 PM SGT and Saturdays from 9 AM to 2 PM SGT, will review your submission to verify the eligibility of the request.

Step 4: Logistics

Once your request is validated, Pacivionex takes full responsibility for the logistical movement of the item.

• Complimentary Pickup: we will arrange a professional courier to collect the item from your location at no additional cost to you.
• Inspection Period: Upon the item’s arrival at our facility, our specialists perform a comprehensive inspection within 24 hours to confirm the reported condition.
• Replacement: If the item is found to be damaged or incorrect, we will first attempt to arrange a replacement to fulfill your original order.

Step 5: The Refund

In scenarios where a replacement is unavailable or the item is beyond repair, a full refund will be initiated.

• Method of Payment: Because we operate exclusively through Cash on Delivery (COD), we do not possess your banking information at the time of purchase.
• Information Request: We will contact you via email to securely request your bank details for a direct transfer.
• Processing Timeline: After we receive your details and process the refund, it may take up to 7 business days for the funds to reflect in your account. This timeline is dependent on the internal procedures of your specific banking provider.

Company Name: Pacivionex

Live Hours: Monday to Friday (9 AM to 5 PM SGT); Saturday (9 AM to 2 PM SGT)

How to Reach Us: contact@pacivionex.com